FAQ

The Basics

100% of the profits raised in the Good Goods campaign will go to Save the Children - to save children’s lives and build better futures.

Save the Children does whatever it takes to get clean, safe water to the children that need it, as well as other life-saving essentials to help children thrive.

We do whatever it takes to make sure children survive, get protection when they’re in danger, and have the chance to learn. In 2017, we helped 13 million children. Learn more about our work here.

For Sellers

This campaign is designed for people who want to do something to save children’s lives today – but who want to do something a bit different than run a race, hold a bake sale, or ask for sponsorship. Selling Waterless Bottles is a way for you to ask your friends and family to support the cause you believe in, while getting something back for their donation at the same time. In turn, by using their Waterless Bottles, they’ll be helping to promote the campaign, encouraging more people to get involved.

Put simply - because we need you! These days there are a lot of charities all talking about the great work they do, so sometimes it can be hard to be heard. By signing up as a seller in the Good Goods campaign and asking your friends and family to buy a bottle, you are making a really valuable connection between Save the Children and the people you know. As you are a trusted voice, asking your friends or family to support Save the Children helps us open new conversations, and cut through some of the background noise.
Whether you sell 2 bottles or 20 bottles, every penny counts and we’re grateful for all your efforts. Setting a fundraising target can be really motivating not just for the fundraiser, but to help motivate your friends and family to support you.
This means that your buyer has ticked the ‘remain anonymous’ box when placing their order - meaning we aren’t able to display their information. Don’t worry, their details are safe and they will still receive their order. But we aren’t able to pass this information on due to data protection issues. We know this is frustrating and we’ll be working on this.
Please email goodgoods@savethechildren.org.uk with the details of the problem, and we’ll do our best to get this sorted ASAP.
Please email goodgoods@savethechildren.org.uk with your question, and we’ll get back to you as soon as we can!

As a thank you for selling Waterless Bottles for Save the Children we’ll send you one of the Classic Waterless Bottles – we’ll ask you for your postal address shortly after you’ve joined. You should receive this within a 7 – 10 days of providing this. You can use this as an example to show your friends or just to keep your self hydrated.

Your buyers will receive their order within 28 days of placing their order.
Unfortunately not – partly because we won’t have the stock in time, and partly because the campaign has been designed for the bottle orders to be dealt with centrally.
Unfortunately the only way we can take donations for this campaign is through your personal shop page. If you know the buyer well, one workaround is for you to place the order / donation on their behalf. This is something we’ll work on for the future.
If you have a tablet or an iPad, you could use this at your event as a way to sell bottles in the moment. Buyers could place the order there and then, without you having to share the link.

For Buyers

If the bottle(s) you receive are damaged or don't meet your expectations you may return the item or items you have purchased. Please tell us within 30 days of receiving your order by either emailing us at goodgoods@savethechildren.org.uk or calling us on 020 7012 6400. Please have details of your order to help identify your purchase. We may take some additional details to ensure you receive a new bottle.

If you require a refund, you will be refunded via the same method used for payment. Please allow up to 14 days for refunds to be processed.

The costs to produce and ship each bottle varies, but as an example: for the £15 Classic bottle around half will cover the cost of the bottle and postage leaving around half as a donation to Save the Children. We guarantee that 100% of the profits from Good Goods campaign will go to Save the Children.

Everyone will have their own reasons for buying a Waterless Bottle – perhaps:

  • You want to support your friend who is signed up as a seller
  • The design makes you smile and will brighten your weekdays
  • You’ve been meaning to buy a reusable water bottle to reduce your single-use plastic waste, or increase your water consumption
  • You want to help promote the campaign by using a Waterless bottle at work or at the gym
  • You enjoy that warm fuzzy feeling of knowing you’ve helped make a difference for children

Maybe it’s all of the above – but whatever the reason, buying a Waterless Bottle is a great way to support Save the Children, and to get a little something back for your donation too.

In essence, your donation purchases both the empty bottle for yourself, and clean, safe water for children, and other life-saving essentials. This isn’t typical charity merchandise where £1 or 10% of the sale price goes to the cause - and we know you can buy a water bottle cheaper elsewhere. Waterless Bottles have been priced to raise as much money as possible for Save the Children. Why? Because this isn’t just about buying a bottle - the more money raised in this campaign, the more work Save the Children can do to help children in the toughest places. So, when your friend asks you to buy a bottle, they are asking for your support to help them raise funds to make a difference to children worldwide – not just to buy a bottle.

If your friend is fundraising in the Good Goods campaign, and you want to support them, you are welcome to make a donation instead of buying a bottle. You’ll find this option on the seller page – every donation is appreciated, large or small!

You can find other sellers on our home page – why not help boost someone’s target by buying from their page?

You will receive your order within 28 days of placing your order.
Unfortunately not. Waterless bottles are only available from people who have signed up as sellers in the Good Goods campaign.

Good Goods Waterless Bottles are available for a limited time only. If you’d like to buy a Waterless Bottle, you’ll need to do so before the campaign ends on 21st November 2018.

About the bottles

We have a limited range of bottles available. The details of the range are available on your Seller’s shop page.
The design uses illustrations that were drawn by children who have been directly affected by conflict, and have received help from Save the Children.

In this campaign, we invite you to buy an empty (i.e. 'waterless') bottle to help raise money to provide clean water for children, and other life-saving essentials. That's why "it’s what’s not inside that counts".

Information on bottle sizes and features is listed on each seller’s individual shop page. If you have a question that isn’t answered there, please email goodgoods@savethechildren.org.uk and we’ll do our best to help!

Troubleshooting

Please email goodgoods@savethechildren.org.uk with the details of the problem, and we’ll do our best to get this sorted ASAP.
Please email goodgoods@savethechildren.org.uk, where we’ll be happy to help answer any questions that aren’t covered here.